On this page 7 sections
SongCustoms is based in India. This notice explains how we collect, use and protect your personal information under India’s Digital Personal Data Protection Act, 2023 and other applicable Indian law. For any privacy question or request, write to [email protected].
01What you share with us#
A submitted brief can include your name and email, the recipient and occasion, story details, musical preferences, deadlines and selected extras. Account details, lyric feedback, support messages, attachments and payment references may also be linked to an order.
Share only what the song needs. Avoid financial details, passwords and unnecessary sensitive information about yourself or someone else. Make sure you have permission to share any photos, recordings or other material you upload.
02Why the information is used#
The studio uses these details to review your request, create and deliver the song, manage approvals, communicate with you and handle payment or support records. Access controls and security checks help protect private orders and prevent abuse.
Your story, lyrics, name, song or photo will not be published as a sample or testimonial without separate, explicit permission. Ordering a song is not permission to feature it in marketing.
03Storage and service providers#
Submitted records are stored on secured servers and storage that we operate for the site. Only authorised studio staff can access the information needed for their work, and access is protected by individual accounts and two-factor authentication.
We use AI music tools in the creative process. We share only the creative details a song needs, such as story themes, names to be sung, style and language, never your payment details. Some of these tools are run by providers outside India, so these creative details may be processed abroad.
For an available payment request, Stripe or Razorpay handles payment details on its hosted pages. SongCustoms records references and status, not full card details. An email delivery provider processes your address and message content when sending verification codes or studio updates.
04What stays in your browser#
Unsubmitted order drafts and sample shortlists can be saved in local storage on your device. Tracking can remember a private order link only when you choose that option. Account access also uses browser storage for authentication.
Clearing browser data can remove a draft, shortlist, remembered link or sign-in session. It does not delete an order already sent to the studio. Be careful on shared devices and sign out when you are finished.
05Private orders and gift links#
A private buyer link acts as an access key to that order. Keep the full link confidential; an order number alone cannot open the order. Ask the studio to replace a buyer link if it has been exposed.
Recipient gift links are separate. Anyone with a working gift link can open the gift after its reveal time. Do not give the recipient your buyer link, which can reveal order details and studio conversations.
06Experience and security measurements#
When enabled, first-party experience measurement counts sample plays, brief activity and gift-preview visits, plus loading and responsiveness. These events do not send story text, names, emails, full URLs or persistent visitor identifiers.
Measurement respects the browser’s Do Not Track setting. Rate limits use a keyed IP hash, and infrastructure providers may keep security logs. Aggregate experience reports cover approximately 31 days; this is not the retention period for orders or account records.
07Your requests and record retention#
You can access, correct or delete your information. Signed-in customers can download their data or delete their account from the Profile page. You can also ask through an order message, an account support ticket or [email protected]. We may need to verify that a record is yours before changing or releasing it. Clearing local storage is not a deletion request.
We keep order details, briefs, song files and support conversations for 12 months after delivery, or after the last activity on an order that was not completed. After that we delete or anonymise them. Payment and invoice records are kept for as long as Indian tax and accounting law requires. Deleted information can remain in secure backups for a short period until those backups are replaced.
If you have a concern about how your information is handled, email [email protected]. We will respond as soon as possible and within the time required by applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India.